Online Store

Terms of Use

JUMBO's website are made available to you pursuant to the following terms of use and any other rules posted on our Sites (collectively, the "TOU"). Please read the TOU carefully before placing any orders on We recommend you should keep a copy of the TOU for future reference.

In particular, we wish to draw your attention to our policies relating to the terms of purchase within the TOU and our privacy policy. If you are under 16, you must let your parent or guardian know about JUMBO's privacy policy before you register to use this Site or any of this Site's services. We reserve the right to only accept orders from those over 18 however.

We may modify the TOU from time to time. Please read the TOU and check back often. If you do not agree to any change to the TOU, then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order however, unless we are required to make the change by law.

Click on the links below for more details



To use some of the services or features made available to you on this Site, you will need to register. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. You may also want to view our privacy policy. We may change registration requirements from time to time.

Eligibility to purchase


In order to make purchases through the Site, you will be requested to register and provide your personal details. In particular, Customers must provide their real name, phone number, e-mail address and other requested information as indicated. Furthermore, when ordering items, you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the Billing information provided.

The Site is available only to individuals and others who meet the JUMBO terms of eligibility, whose applications are acceptable to JUMBO and who have authorized JUMBO to process a charge or charges in the amount of the total purchase price for the merchandise which they purchase.

Please refer to our privacy policy for further information about how we use your data.



All orders are subject to acceptance and availability. JUMBO offers products for sale that are in stock and available for dispatch from our distribution centre. Occasionally, however, we may be waiting for shipments from our suppliers. Please note that items in your shopping basket are not reserved and may be purchased by other customers.

Pricing policy


Prices shown on the Site are in Singapore dollars (SGD) and are inclusive of Goods and Services Tax (GST) at the applicable rate. All prices and offers remain valid as advertised from time to time. The SGD price of a product displayed on the Site at the time the order is accepted will be honoured, except in cases of patent error.

Customers purchasing from a country served as Delivered Duty Paid (DDP) will incur relevant import duty and tax. These costs are included in the final purchase price. Customers purchasing from a country served as Delivered Duty Unpaid (DDU) will be charged for the items purchased and shipping costs only. Import duty or tax costs will be invoiced to you directly from the carrier.

If you are a customer whose credit card is not denominated in SGD, the final price will be calculated in accordance with the applicable exchange rate on the day your credit card company processes the transaction.

Acceptance of order


Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.

Acceptance of your order and completion of the contract between you and JUMBO will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in Singapore and the language of the contract is English.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the TOU.

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold; removing, screening or editing any materials or content on the Site; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.



Payment can be made via Neratel, and any other methods which may be clearly advertised on the Site from time to time. Payment will be debited and cleared from your account upon dispatch of your order by JUMBO. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to JUMBO, we will not be liable for any delay or non-delivery.

We take all reasonable care to make our Site secure. If you are a registered JUMBO user, we will securely store your credit card details on our systems. These details will be fully encrypted and only used to process card transactions which you have initiated. To help ensure that your shopping experience is safe, simple and secure JUMBO uses Secure Socket Layer (SSL) technology. You may also want to view our privacy policy for more details.

Furthermore, we will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.



For local delivery, all parcels are handled by Singapore Post Office via either normal or registered mail. The cost of shipping will be charged accordingly based on the type of shipping method that you have selected. Deliveries are made every Tuesday and Friday between 11.00am to 5.00pm, excluding public holidays.

For international delivery, all parcels are handled by Speedpost EMS, you will be guaranteed with the most economical shipping rates for your every order. The shipping charge will depend on the weight of the products and the country of the delivery. Because of high costs of shipping internationally, we regret that there will be no free shipping.

You may also want to view our shipping and return policy for more detailed information.

Intellectual property rights


Your use of the Sites and its contents grants no rights to you in relation to any copyright, designs, trademarks and any other intellectual property and material rights relating to the Content (as described in the Content section below), including all HTML and other code contained in this Site. All such Content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorized by JUMBO and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.



In addition to the Intellectual property rights mentioned above, "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. JUMBO tries to ensure that the information on this site is accurate and complete. JUMBO does not promise that JUMBO's Content is accurate, error-free. JUMBO does not promise that the functional aspects of the Site or JUMBO's Content will be error free or that this Site, JUMBO Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.

Third party sites


We may include hyperlinks on this Site to other websites or resources operated by parties other than JUMBO, including advertisers. JUMBO has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

Limits on our liability


We do not seek to exclude our liability for fraudulent misrepresentation by us or our employees or agents. If JUMBO breaches the TOU we shall only be liable for losses which are direct losses and a reasonably foreseeable consequence of such a breach. Losses are foreseeable where, for example, they could be contemplated by you and JUMBO at the time of you placing your order, and JUMBO dispatching your order. We shall only be liable for losses up to 100% of the total value of goods purchased.

We are not responsible for losses not caused by our breach or negligence, indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us (for example, loss of profits or loss of opportunity). We are also not responsible for failure to meet any of our obligations under the TOU where such failure is due to events which beyond our reasonable control.



At our request, you agree to compensate us fully, defend us and hold us JUMBO harmless immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the TOU by you including the use by any other persons accessing this Site using your Internet account caused by your action or inaction.

Our relationship


You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and JUMBO as a result of the TOU or your use of this Site. You agree that you may not and will not hold yourself out as a representative, agent, or employee of JUMBO, and we shall not be liable for any representation, act, or omission on your part.

No waiver


If you breach the TOU and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the TOS.

Members of