Online Store

Shipping and returns

Click on the links below for more details

SINGAPORE

For local delivery, all parcels are handled by Singapore Post Office via registered mail. Deliveries will be made within 7 working days. 

Registered Postage

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The cost of registered postage deliveries is capped at a flat rate of $17.60 for item(s) that weigh 2kg or less. Order which exceeds this weight limit will have to be sent via Speedpost Islandwide instead. View local parcel rates below.

Parcel sent under this mode will be received at your doorstep, and signature is required upon deliveries. We strongly advise you to opt for registered postage with tracking capability. You may track your parcel status when you log into your account. If you haven't received your order after 7 working days, kindly contact our Customer Service Team to retrieve your registered parcel number.

Please note that the postman will leave a notification slip if there is no one at the mailing address on delivery. The notification slip will advise you how you can retrieve the parcel at the nearest post office.   

Local Postage Rates
There will be an additional S$2.24 (includes GST) applicable for local registered article.

LOCAL MAIL RATES *

Rates for mail items above 2kg as per Speedpost Islandwide Standard (Parcel) items.
Please refer to Speedpost Islandwide rate chart.

For Letters, Postcards, Printed Papers And Small Packets

Literature for the Blind
(Maximum Weight 7kg)

Postage Free
Weight Step Not Over Standard Mail Non-Standard Mail

Regular

20g 26c (1st Local) 50c
40g 32c (2nd Local) 50c
Large
100g 50c 80c
250g 80c S$1.00
500g S$1.00 S$1.50
1kg S$2.55
2kg S$3.35
  • Additional SGD $12 (inclusive of 7% GST) surcharge is applicable for delivery to or collection from Sentosa Island.
  • Local delivery does not cover Jurong Island, Changi Airfreight Centre, PSA Terminal and Mindef COMCEN.
  • Please contact our Customer Service Team for rates above 30kg.

Jshop Department
Contact: +65 626-JUMBO (626-58626)
Email: jshop@jumbogroup.com.sg

INTERNATIONAL

For international delivery, all parcels are handled by Speedpost EMS, you will be guaranteed with the most economical shipping rates for your every order. The shipping rates will depend on the total weight of the orders and the country of the delivery. 

International Postage

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All international orders are shipped out as registered mails to ensure that your purchases reach you safely. Please allow 8-14 working days for delivery. We regret that no express shipment is available.

 

International Rates (Speedpost EMS)
*Prices quoted are in SGD

# Shipping cost vary by weight and country of destination

Weight (kg) Zone A Zone B Zone C Zone D Zone E Zone F Zone G
 = 0.5 26.10 33.30 43.35 57.85 65.05 75.15 104.10
 1 30.40  40.50 54.95  70.80 79.55 101.20 135.85
 1.5 34.70 47.75 68.45 83.80 93.95 127.15 167.65
 2 39.05 54.95 78.10 96.80 108.45 153.25 199.40
 > 2kg  #Every subsequent 0.5Kg is SGD 5.00 #Every subsequent 0.5Kg is SGD 6.00   #Every subsequent 0.5Kg is SGD 10.00 #Every subsequent 0.5Kg is SGD 13.00  #Every subsequent 0.5Kg is SGD 15.00  #Every subsequent 0.5Kg is SGD 21.00   #Every subsequent 0.5Kg is SGD 32.00

These rates are correct at this point of pricing and JUMBO has the right to change rates without prior notice.

 

Zone A - Malaysia
Zone B - Brunei, Hongkong, Indonesia, South Korea, Philippines, Taiwan & Thailand
Zone C - Australia, China, India, Japan, Myanmar, New Zealand & Vietnam
Zone D - Bangladesh, United Kingdom, Canada, Pakistan & Sri Lanka
Zone E - Austria, France, Germany, Netherlands, Sweden, Switzerland and United States of America.
Zone F - Saudi Arabia, Norway, United Arab Emirates, Brazil & Spain
Zone G - Argentina, Croatia, Mexico, South Africa 

  • Please contact our Customer Service Team if you are unsure of the rates.
  • Rates are exclusive of any Custom Duties and other relevant taxes.
  • Please refer to destination zone chart for detailed country zoning.
  • Maximum weight per shipment is capped at 30kg.

Taxes and Duties

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Please note that JUMBO is not responsible for taxes or duties incurred on international shipping. Any duties, taxes and shipping charges are the responsibility of the customer and must be paid if instructed to do so. Please contact your local customs office on information regarding customs taxes and duties before ordering.

 

(For selected countries only)
Kindly note that JUMBO will not be responsible for any delays or custom charges imposed by the county of destination and shipping time indicated above does not include any unforeseen custom delays. Refused international packages will also incur a return shipping charge equal to the original shipping cost.

Accuracy of Shipping Information

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Please make sure your information is correct on your order form. All orders are shipped to the address EXACTLY as it is entered on the order form at checkout. Shipping labels are printed automatically from your input so please be sure to check and double check your address. Any item(s) returned to us because of an incorrect or insufficient address, we will incur a return shipping charge equal to the original shipping cost. If we are unable to reship your order, we will credit back to your account, the original purchase price minus a 10% handling fee. Please be sure to check your address.

RETURN POLICY FOR ITEMS BOUGHT AT JUMBO

Product Quality

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At JUMBO, we strive to make every customer truly satisfied with their purchase. All items undergo quality control and are checked for any faults before they are dispatched. We have made every effort to display as accurately as possible the colours of our products that appear on our online store. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.

Defected / Faulty Item

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Should you receive an item that you feel it is not in a perfect condition or not up to your satisfaction, kindly drop us an email immediately at jshop@jumbogroup.com.sg, and please include as many details as possible (e.g. order number, name, contact no, reason of return, picture of faults) about the problem. We will reply you within 1 or 2 working days. Please be aware that we can only replace the faulty goods for the same product in the same size, subject to availability.

Please view below for Exchange Policy. If you're unsure of the procedures, kindly our contact Customer Service Team and we'll be glad to render any assistance.

Incorrect Item

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We apologize to have mailed you an incorrect item. Please view below for Exchange Policy . If you're unsure of the procedures, kindly contact our Customer Service Team and we'll be glad to be of any assistance.

Kindly drop us an email at jshop@jumbogroup.com.sg and attach a picture of the item received and we will reply you within 1 or 2 working days.

Missing Item

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We apologize for missing out on an order.

Kindly contact our Customer Service Team or drop us an email at jshop@jumbogroup.com.sg and we'll be glad to be of any assistance.

EXCHANGE POLICY

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  • All exchange policy is non-negotiable.
  • Local orders (Singapore) are non-refundable.
  • International orders are non-refundable and non-exchangeable.
  • Sales items for ALL Local and International orders are strictly non-refundable & non-exchangeable.

 

All exchanges have to be mailed back to us within 10 working days from the day the parcel was delivered. Exchanges will only be done for an item(s) in its original condition (tag intact, unused, unopened and unaltered). Exchanges for articles which do not meet all four conditions will be duly declined.

All items should be returned in their original packaging to ensure that they are adequately protected in transit, and it will be your responsibility until they reached our office. Hence we strongly recommend you to opt for a registered postage service that allows tracking of parcel.

 


 

How to Return / Exchange?

 Step 1: Share with us which portion is damaged/ defective, kindly state the following information in your email,

  • Order number
  • Name
  • Contact Number
  • Reason of Return
  • Picture of Faults 

 

Step 2: Return within 10 working days, please mail to:

Attn: Jshop

JUMBO Group of Restaurants Pte Ltd

Blk 7 Kaki Bukit Road 1 #05-01/02

Eunos Technolink

Singapore 415937

 
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